Support

A real person reads every message. We aim to reply within two business days.

support@weslim.ai

Email us about anything — account, billing, privacy, or bugs.

Common questions

I need help with the app

Open Profile → Get support inside WeSlim. The in-app help centre covers meal logging, Blood Sugar Impact, Coach, fasting and progress, and it can attach your account details when you write to us.

I can't sign in

You can sign in with your email address or with Google. Apple sign-in is not available yet. If a sign-in link doesn't arrive, check your spam folder first, then email us.

How do I cancel my subscription?

Subscriptions are billed by Apple, so they're managed in your Apple account: Settings → your name → Subscriptions. WeSlim can't cancel or refund on Apple's behalf.

How do I delete my account and my data?

Delete your account from inside the app. Deletion runs on a 28-day grace period, after which your meals, fasting history, measurements, check-in photos and generated visuals are permanently removed. Once deleted, data cannot be recovered.

Is WeSlim medical advice?

No. WeSlim gives wellness estimates and behavioral guidance. It does not diagnose conditions and does not replace a doctor, registered dietitian, or emergency service. Seek qualified medical care for symptoms, medication questions, diabetes management, eating-disorder concerns, or pregnancy-related nutrition.

Help inside the app

Profile → Get support has step-by-step articles for every screen.

Delete your account

Available directly in the app, with a 28-day grace period before permanent removal.